SHIPPING & RETURNS
www.995petrolhead.ch — 995 Heritage Sàrl
Last updated: 31 July 2026
1. Shipping
Delivery zones
We deliver exclusively within Switzerland. For international shipments, please contact us in advance by e-mail at info@995petrolhead.ch. Customs duties, taxes and VAT of the destination country are the sole responsibility of the customer.
Shipping costs
— Free delivery for orders from CHF 149.– (Switzerland only).
— CHF 10.– for orders below CHF 149.–
— International: on request, depending on weight, volume and destination.
Delivery times
Indicated times are given for information purposes. They may vary depending on product availability and processing time. A delay does not give rise to cancellation or compensation.
Available products: 3 to 21 business days on average.
Made-to-order products: 4 to 12 weeks depending on the product and origin. The indicative timeframe is specified on the product page or communicated by e-mail upon order confirmation.
Order tracking
Once your order has been dispatched, you will receive a confirmation e-mail with your tracking number. For any question about the status of your delivery, contact us at contact@995petrolhead.ch.
Mandatory inspection upon receipt
Upon receipt of your parcel, immediately check:
— The external condition of the parcel (impacts, tears, moisture).
— The conformity of the part received with your order (reference, quantity).
— The absence of visible damage to the part.
Transport damage
Any damage must be reported to us by e-mail at info@995petrolhead.ch on the day of delivery, accompanied by photos of the parcel and the damaged part. After this deadline, the goods are deemed to have been received in good condition and no claim can be processed.
Reference error
Any claim concerning a part not conforming to the order must reach us in writing within 7 days of receipt.
2. Returns
Right of return
Swiss law does not provide for a statutory right of withdrawal for online purchases between businesses and consumers. On a goodwill basis, 995 Heritage Sàrl grants a return period of 7 calendar days after receipt, subject to strict conditions.
Return conditions
For a return to be accepted, all of the following conditions must be met:
— Prior written request: send an e-mail to info@995petrolhead.ch with your order number before any return. No return without written agreement and a return number (RMA) assigned by us.
— The part must be strictly new, unmounted, with no signs of use, in its original intact packaging suitable for resale.
— The return number (RMA) must be visible on the outside of the parcel.
Cases excluded from the right of return
No return is accepted for:
— Electronic components whose packaging has been opened, seal broken, or which have been connected or tested.
— Products ordered specifically at your request (outside the standard catalogue).
— Fitted, used or tampered parts.
— Products whose original packaging is damaged or missing.
— Products for which no registration document was provided at the time of ordering and whose return is requested for incompatibility.
Return shipping costs
Return shipping costs are borne exclusively by the customer. We recommend using a delivery service with tracking and insurance for all returns.
Restocking fee
For any accepted return due to change of mind or ordering error on the part of the customer, a flat fee of 20% of the part value is deducted from the refund.
3. Refunds
Refunds are processed after receipt of the returned part and full technical inspection by our teams. 995 Heritage Sàrl reserves the right to refuse a refund if the part does not meet the return conditions defined above.
The refund is processed within 14 days of return validation, using the same payment method as the original order.
4. Warranty
All new parts sold by 995 Heritage Sàrl benefit from the manufacturer's warranty, as a rule 2 years from the date of delivery.
The warranty covers proven manufacturing defects. It does not cover damage resulting from defective assembly, improper use, modification of the part, or use on track or in competition.
For any warranty claim, contact us at info@995petrolhead.ch with your order number, a description of the defect and photos. Our team will advise you on the procedure to follow.
The warranty does not cover labour, garage or any other indirect costs.
5. Contact & After-sales service
For any question regarding an order, a delivery or a return:
995 Heritage Sàrl — 995 Petrol Head
E-mail: info@995petrolhead.ch
Response time: within 24 to 48 business hours.
Procedure for a return or warranty claim:
1. Send an e-mail to info@995petrolhead.ch with your order number, the reason for your request and photos.
2. Wait for our written confirmation and your return number (RMA).
3. Send the part to the address indicated in our confirmation e-mail, with the RMA visible on the parcel.
4. The refund or exchange is processed after receipt and inspection of the part.
Last updated: 31 July 2026 — 995 Heritage Sàrl, UID CHE-188.581.737